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Our privacy policy

Renzo Roastery & Specialty Coffee
Website: https://renzo.coffee
Last updated: March 1, 2025

1. Introduction

At Renzo Roastery & Specialty Coffee, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) when using our WooCommerce-powered webshop.

2. Data We Collect

When you visit or shop on our WordPress + WooCommerce website, we collect the following data:

a) Information You Provide

  • Personal Details: Name, email, phone number, shipping & billing addresses.
  • Order Information: Products purchased, order history, payment details (handled securely by payment processors).
  • Account Data (if you create an account): Login credentials and saved preferences.

b) Automatically Collected Data

  • Website Usage Data: IP address, browser type, pages visited (collected via cookies & analytics tools).
  • WooCommerce Cookies: Used to track your cart, remember login sessions, and improve checkout experience.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfill your orders via WooCommerce.
  • Provide customer support and respond to inquiries.
  • Send marketing emails (only if you opt-in).
  • Improve our website using analytics tools.
  • Prevent fraud and ensure security.

4. Payment Processing

We do not store credit card details. All transactions are securely processed via third-party payment providers, such as:

  • Stripe
  • PayPal
  • iDEAL (if applicable)

These providers handle payments securely and comply with GDPR regulations.

5. Cookies & Tracking

Our WooCommerce webshop uses cookies to:

  • Keep track of cart contents while you browse.
  • Recognize returning customers and remember preferences.
  • Improve site functionality and user experience.

You can manage cookie settings in your browser or opt-out of tracking tools like Google Analytics.

6. Third-Party Services & Data Sharing

To operate our webshop, we may share data with:

  • WooCommerce (WordPress system) for order processing.
  • Payment providers (e.g., Stripe, PayPal) for secure transactions.
  • Shipping carriers for order fulfillment.
  • Google Analytics & Facebook Pixel for website insights (only if consent is given).

We never sell your data to third parties.

7. Your Rights Under GDPR

As an EU-based customer, you have the right to:

  • Access & correct your data.
  • Request deletion of your account & personal information.
  • Withdraw consent for marketing emails.
  • Request data portability to another provider.

To exercise these rights, email us at info@renzo.coffee.

8. Data Security

We implement security measures such as:

  • SSL encryption for safe transactions.
  • Secure hosting via WordPress & WooCommerce.
  • Regular software updates to protect against vulnerabilities.

9. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with a revised date.

10. Contact Us

For privacy-related questions, contact:
📧 Email: info@renzo.coffee